Care and Learning Alliance Terms and Conditions


  1. By signing up for membership for Care and Learning Alliance (CALA) services, you agree to the support the values of the company.
  2. CALA reserves the right to refuse or terminate membership at the company’s discretion. You have a right to appeal this decision in line with the company’s policies and procedures.
  3. CALA reserves the right to update or change services as appropriate.
  4. By joining CALA, members agree to provide current and accurate information to the company. If any information is found to be deliberately misleading membership may be suspended or terminated.
  5. CALA members have a responsibility to inform CALA about any changes to contact information or circumstances which may affect their membership.  All information that is no longer required will be removed in line with our GDPR Policy.
  6. Payment for CALA membership is due within 14 days of membership renewal or initial membership, after which period membership benefits may be suspended. Unless you contact CALA to discuss this further, membership will be terminated after a period of 14 days non-payment.  Your details will be removed from our database in line with our GDPR Policy.
  7. By taking out CALA membership you agree to receive the CALA Blog and other CALA correspondence that may be relevant for you. You may unsubscribe from either at any time by clicking on the link within the relevant email or by contacting the CALA office.


Access to and use of our website and other services provided by the Care and Learning Alliance (CALA) is on the following terms and, by using the website, you agree to be bound by these terms and our privacy policy, which shall take effect immediately on your first use of the website.

If you do not agree to be bound by all of the following terms please do not access, use and/or contribute to the website. You may wish to regularly check CALA Terms and Conditions as they may change from time to time.


  1. Bookings and cancellationsin the event of adverse weather or low numbers of bookings we reserve the right to cancel events at short notice. We will use your booking contact details to inform you of a cancellation. Where possible we will re-schedule the event but will offer a full refund (where you have paid for training) if this is not appropriate.
  2. Cancellation by attendees – please telephone or email the course provider as soon as possible and at least 24 hours prior to the course to let them know if you cannot attend.
  3. Payments for training – where required you should pay for your course at least 3 days in advance of the event date by Worldpay, PayPal or cheque as appropriate. Refunds policy – only under exceptional circumstances will payments be refunded.
  4. CALA Online learning modules are offered to the general public at the advertised rate. CALA members may be entitles to reductions in charges per module or to free training. Only specific categories of membership may entitle the user to these benefits and these may be withdrawn at any time.
  5. CALA seeks to ensure that all information provided either on the website, via training modules or courses is accurate, helpful and current. The information provided does not constitute legal or professional advice and we cannot accept any liability for actions or consequences arising from its use.
  6. CALA cannot be held responsible for information provided by third parties; either provided on the site or accessed via links from the site. Inclusion of links to other sites or parties does not constitute an endorsement from Care and Learning Alliance.


  1. By submitting articles for publication on the CALA Blog you are agreeing to the public sharing of your information on the website. Items are subject to editing and publication at the discretion of the CALA team. Some articles may not be published due to volume of items or if deemed inappropriate.
  2. In submitting items for posting it is your responsibility to ensure that all permissions, copyright and data protection laws are adhered to and that no illegal material is included.
  3. Blogs will normally be posted for a maximum period of 15 months after which time they will be archived. Images are not retained beyond this period.
  4. Views or comments expressed within the Blog are the views of the individual and do not represent CALA.
  5. CALA does not include children’s names within web entries and goes to considerable lengths to ensure that appropriate permissions are always in place.
  6. In order to participate and contribute to certain parts of our website e.g. the Memberzone or Blog, you may be required to register your details. Any personal information supplied as part of this registration process and or any other interaction will be collected, stored and used in accordance with our privacy policy.
  7. All contributors to the website or blog should conduct themselves in a professional and appropriate manner ensuring that objectionable behaviours such as racism, bullying or other forms of harassment are avoided.


  1. In accessing CALA online materials we take no responsibility for the smooth, uninterrupted, error-free running of any systems. However, if you come across any system related issues please inform CALA as soon as possible and we will endeavour to rectify these promptly.
  2. It is the responsibly of the web-user to ensure they take necessary measures to ensure internet security and protection from viruses, etc.
  3. All material contained on the CALA website and within the Learning Management System, unless otherwise noted, is copyrighted and constitutes the intellectual property of CALA. You are not permitted to copy, adapt or use our information for any purposes, non-commercial or commercial, without receiving prior written consent.