Care Inspectorate announces new inspection framework

The following update comes from the Care Inspectorate, the national regulator for care services in Scotland:

In July, we started this roll-out by introducing a new framework for inspections of care homes for older people, and we have been using this framework on our inspections. You can find a copy of this, and more detail about how we are using it, at The framework is designed for use in self-evaluation, inspection, and improvement support, and draws heavily on the new Health and Social Care Standards. 

We will soon be involving people who experience care, service providers and managers, and our own staff to review the difference this has made in care homes for older people.  This review will help us develop the frameworks for other care settings. 

Care Inspectorate’s new support tool: ‘Our Creative Journey’

We are delighted to announce that the Care Inspectorate have launched their latest support tool ‘Our Creative Journey’.

The guidance was developed involving a range of organisations, ELC and OSC providers from across Scotland and provides a comprehensive guide to help us support children’s creativity and a whole host of other skills. We are delighted to see several practice examples from our own CALA settings across Highland – many thanks to all those who contributed. Look out for related local area CALA training coming your way in Highland next term!

Click here to access ‘Our Creative Journey’ on the Care Inspectorate website. 

Corrina Shearer, Senior Training Officer

Update from the Care Inspectorate regarding complaints procedure

The following update comes from the Care Inspectorate and relates to complaints procedures:

We have listened to feedback and updated our complaints procedure, effective from 1 November 2017.

Here are the main changes we have made:

  • Our definition of complaint has changed to ensure it is about care and support.
  • We have introduced a triage team of inspectors who contact complainants within 48 hours to listen to their concern, risk assess the complaint and identify the best method to resolve the concern.
  • There are different methods of resolving complaints – this includes noting some complaints as intelligence, frontline resolution of the complaint with the complained against and provider resolution where we refer the complaint to the service to resolve. Complaints assessed as high risk will be investigated by the Care Inspectorate.
  • We have introduced a post investigation review process – both the complainant and the complained against will be able to ask for a post investigation review of the complaint outcome.

You can download the procedure here:

Kind regards

Marie Paterson
Service Manager Complaints and Inspection

Practice Guide to Chronologies – Care Inspectorate’s revised version replacing that from 2010

The following blog post was submitted by Norma Ruettimann, CALA Training Development Manager:


The National Risk Framework definition states:

“Chronologies provide a key link in the chain of understanding needs/risks, including the need for protection from harm.  Setting out key events in sequential date order, they give a summary timeline of child and family circumstances [or those of an individual using adult services], patterns of behaviour and trends in lifestyle that may greatly assist any assessment and analysis.  They are a logical, methodical and systematic means of organising, merging and helping make sense of information.  They also help to highlight gaps and omitted details that require further exploration, investigation and assessment”.

This useful guide supports practitioners work in this respect.  ELC practitioners might consider reflecting on aspects of the guidance  linking this in with self-evaluation eg. Quality Indicator 2.1 Safeguarding and Child Protection: Consider how well you do this, any actions required to improve and plan accordingly.

Click here to download “Practice Guide to Chronologies” [PDF].

Update from the Care Inspectorate – Self-assessment 2017/18

The following update comes from the Care Inspectorate, and relates to 2017/2018 self assessment:


This is a significant year for the Care Inspectorate and you as providers of care in Scotland due to the launch of the new National Health and Social Care Standards.

Due to the number of changes to self-assessment needed for this year and the anticipated changes a result of the introduction of the new standards for next year, we have decided we will not be asking you to complete a self-assessment during 2017/18.

Although our new inspection approach is now focussed at the quality theme level, it is not easily compatible with our current self-assessment where the sections ask for information at the quality statement level. If we were to make changes to the self-assessment for this year then you would have to complete a blank self-assessment as we would not be able to pull through last year’s details for you to update.

Instead, for this year, inspectors will ask you for your service’s improvement or development plan and discuss any improvements you may have made or intend to make since the last inspection.

We will use this year to help build capacity around preparing for self-evaluation which we will introduce incorporating the new health and care standards when these are published later this year.

This is being done in order to support change and minimise impact internally and externally. This approach will allow us more flexibility and time to build capacity around what self-evaluation means and how we can work with you to develop self-evaluation skills.

We will provide more information about the standards and self evaluation throughout the year and let you know how you can be involved and inform our developments.